At aureye.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
Eligibility for Return or Exchange
- Returns: Items can be returned within 14 days of receipt.
- Exchanges: Items can be exchanged within 30 days.
- To qualify for a refund, the returned goods must be unworn and in perfect condition.
Return Process
- To initiate a return, please contact us at [email protected]. You will receive a response within 1 working day.
- Upon approval, you will receive a prepaid return label and further instructions on how to return your order.
- Please check your spam or junk folder if you do not receive this email.
Return Authorization and Label
- Please obtain authorization from our customer support team before shipping the item back.
- Any item returned without our authorization or without our provided return label will be ineligible for a refund.
Responsibility for Return Shipping Costs
- You are responsible for covering the return shipping costs unless the return is due to a defect or an error on our part.
Refund Method
- The responsibility for the item to be returned lies with you until it reaches us.
- Once we receive and inspect the returned item, we will initiate the refund process.
- Refunds will be issued via the original payment method.
Refund Timeline
- Refunds will be processed within 1-2 business days after the returned item is received and inspected.
Faulty Items / Incorrect Items
- All items are quality controlled before being shipped.
- In the unlikely event that you receive an incorrect or faulty item, please contact us via email and provide photographs if necessary. Our team will assist you immediately to resolve the issue.
Contact Us
If you have any questions about our return and refund policy, please contact us at [email protected].